Frequently asked questions

In our school, lessons take place on a unique interactive platform. Students communicate in real time with the teacher via video chat and solve various interactive tasks with game elements.

Our school has a variety of individual and group programs. Namely:

• English for preschoolers (4-5 years old);
• English for children (6–9 years old);
• English for teenagers (10-17 years old);
• English for adults;
• English for companies;
• English for IT professionals.

We form groups of up to 4 students so that the teacher can give maximum attention to everyone.

We give certificates of our sample at the students' request if they complete a new English level and pass the final test.

Yes! We regularly hold Zoom conversation clubs for children and adults who study at our school. The maximum number of participants in each club is 25 people. For more information, contact our managers via chat-bot or by calling 080 033 97 42.

Individual lessons for children under 10 years old last for 40 minutes. Group and individual lessons for adults and children aged 10 and above last 50 minutes.

None. We develop training programs from beginner to professional level. And we teach children from 5 years old and adults without restrictions.

Our courses are based on the communicative approach. That means that students spend 50–70 % of their time during lessons speaking in English.

You can view your child's progress in the student's personal account. You can also check the teacher's comments there. If you want to know more, you can get direct feedback from your teacher. Just message your teacher in the chat on the JustSchool platform via the browser version or the mobile app.

With JustSchool, you can study safely from anywhere on Earth and not worry about going home late from a tutor. Additionally, online learning saves you time and money. You could take one more lesson with us for the time it takes to travel to a traditional offline class. Thanks to these benefits, you can learn with less effort and achieve your goals with pleasure anytime and anywhere.

More than 1,500 teachers work in our school. They all have the appropriate level of knowledge and qualifications and will be able to effectively help you achieve the desired learning outcomes. Only 1 out of 89 teachers pass the multi-level selection and start teaching at JustSchool. In addition, they constantly study, improve their level of qualification and consult with leading methodologists.

If the teacher does not join the lesson within five minutes, our system will automatically find a new teacher for you. We only have qualified and educated teachers on our team, so you can rest assured, that another teacher will also teach at a high level.

If you do not want to practice with a new teacher, please contact our support team via chat-bot or by calling 080 033 97 42.

To change your teacher, please contact our managers via chat-bot or by phone 080 033 97 42. We will be happy to find you a specialist who will help you learn and achieve your goals with pleasure.

You can look at the lesson schedule (for the current week) in the student's account and via the chatbot in the Schedule section.

Of course. You can ask your teacher for help in the chat on the platform from your personal account in the browser or app and agree on any schedule changes — the teacher will help you with this and make the changes. Alternatively, you can make schedule changes yourself in your personal account or through our chatbot. In addition, the function of canceling and rescheduling lessons is available in the personal account, you can use it at any time.

To review the homework your teacher assigned you, go to your account in the Diary section. After getting acquainted with the task, go further into the section Studying and choose the required lesson number and topic, which your teacher marked in the diary (for example, Section 1, lesson 1.1). That’s all; you can start doing your homework.

In addition, you can find grammar tasks in the section Grammar and words your teacher has added to the vocabulary — in section Vocabulary. In JustSchool, we have one more section — Self-Study. There you can use additional materials for self-development.

First, log in to justschool.me on your computer using your Google Chrome browser. Next, enter your login and password, which you can find in the email we sent you after registration. By the beginning of the lesson, please perform the camera and microphone test on the main page. And 5-10 minutes before the class, click the button Join a lesson (orange button at the right corner at the top).

* If you cannot log in to your account, please ensure you correctly enter your login and password. And if your camera and microphone do not turn on, check for a red message in the address line (where the site name is written). You can only turn on the camera and microphone on some computers.

Yes. You can communicate with your teacher outside of lessons using the chat on the JustSchool platform via the browser version or the mobile app.

The chat with the teacher is a useful feature for resolving various issues, such as rescheduling lessons, canceling or postponing a lesson, homework, and many other questions.

You can purchase from 4 to 100 lessons. And the more lessons you choose, the more you save. We also have a flexible bonus system, so to find out the exact price, contact the manager at 080 033 97 42 or through the chatbot.

You can pay for studying at JustSchool through the website in a personal account (section Pay), through Privat24 by creating a new payment, by cash through the PrivatBank terminal, or via the chatbot (button Pay).

If you inform our managers of canceling a lesson at least one hour before it starts, we will not write off this lesson from your balance. You can cancel the lesson in your account. However, if you miss a group lesson, we, unfortunately, cannot return it to your balance because regular attendance is crucial for the quality of group lessons.

In addition, some lesson packages allow you to pause studying and continue learning later. If you have questions regarding the lessons, please contact our managers at 080 033 97 42 or through the chatbot.

Our school always has both permanent and temporary special offers, such as:

• invite a friend (students who have paid to study at our school can invite a friend to also learn at JustSchool by sending them a link. As soon as the friend pays for at least 8 lessons, both of you will receive bonus);
• payment before the trial lesson (buy at least 8 lessons without using the trial lesson and automatically receive bonus);
• payment on the day of the trial lesson (if you buy lessons at our school on the day of the trial lesson, you will automatically receive bonus);
• social help to children with special needs (such children will receive two free lessons).

Yes, in our school, you can pay for tuition in parts through your account and not pay interest.

After your balance of lessons runs out, our manager will contact you. If you cannot immediately pay for studying, you can inform our manager and use two credit lessons.

Taking our classes from Google Chrome, Mozilla Firefox, Opera, and Safari browsers on a computer or laptop is the most convenient way.

Recommended technical specifications are:

• random-access memory of at least 4 GB;
• operating system — Windows 8/8.1/10+ or macOS 10.15+.

You will also need a microphone or headset. A working webcam is recommended.

You can use a phone or tablet to study as well. We recommend using our mobile application for more convenience instead of a browser when studying on your phone. We are the only online school in Ukraine that provides lessons through a mobile application. It is available for download on Google Play or the App Store.

Also, before the lesson starts, it is advisable to check how stable your internet connection is. The recommended internet speed is 15 Mb/s and more. Therefore, mobile internet may not be suitable for video chatting with teachers if your region has poor mobile coverage.